CRM for IT integrators and implementers
Deliver a project and see right away what you earned
You see hours over the package before the invoice, work beyond the fixed price and the clients who are late with payment.
The certificate is built from actual hours, and the support invoice goes out every month by itself.
Free up to 100 transactions a month · no credit card · set up from one question.
| Title | Hours | Sessions | Cost | Income | Margin |
|---|---|---|---|---|---|
| Tekhnoservis LLCbeyond the pool: 4 h · to invoice 5,600 | 14 h | 4 | 6,720 ₴ | 15,000 ₴ | 8,280 ₴ 55.2 % |
| Kharchprom PJSC | 4 h | 1 | 1,920 ₴ | no contract | |
| Budinvest LLC | 2.5 h | 1 | 1,200 ₴ | no contract | |
| Ukrlohistyka LLC | 1 h | 1 | 480 ₴ | 9,000 ₴ | 8,520 ₴ 94.7 % |
| Total | 21.5 h | 7 | 10,320 ₴ |
Sound familiar?
In service companies, part of the work done stays stuck in the hours — 4.5% of revenue on average (SPI Research, Professional Services Maturity Benchmark, 2026).
- «A support client has already used more hours than the package, but the invoice is still the old one»
- «The fixed price has run out, and the project has another week of work»
- «On Friday the accountant asks for the certificate, and the hours are in five places»
- «The certificate was signed a month ago, and the payment is still on its way»
- «The quote is approved, and we’re copying billing details into the contract and invoice again»
Hours over the package, priced before the invoice
The overage is visible in the project and the client card with the amount to bill — while the client is still easy to talk to.
Hours
Log hoursthis month 14 of 10
Pool used up: −4
beyond the pool: 4 · to invoice 5,600 ₴
- cost of hours
- 6,720 ₴
- deal amount
- 15,000 ₴
- margin on hours
- 8,280 ₴
Certificate from actual hours
The package and the hours over it go into one certificate, and the invoice is built from it. On Friday the accountant gets a finished document.
Act No. 2026-0001Issued
09/26/2026 · Tekhnoservis LLC
Title
Work completion act — technical support, September
Document date
26.09.2026
Items are frozen
| Title | Qty | Price | Discount | Amount |
|---|---|---|---|---|
| Technical support, 10 h/month package | 1 pcs | 15,000 | 15,000 ₴ | |
| Hours beyond the package (at 1,400 ₴/h) | 3.5 pcs | 1,400 | 4,900 ₴ | |
| Amount due | 19,900 ₴ | |||
Support invoices itself every month
A support contract with a period creates an invoice for each month by itself — on the first the invoices are already there.
| Contract | Counterparty | Per month | This month’s invoice |
|---|---|---|---|
| Technical support contract, 20 h/month | Tekhnoservis LLC | 15,000 ₴ | No. 0003 · Subscription fee 09/01/2026 — 09/30/2026 Issued |
| Production accounting support contract, 30 h/month | Promelektro LLC | 25,000 ₴ | No. 0010 · Subscription fee 09/13/2026 — 10/12/2026 Issued |
Who owes and since when
Debts by overdue age and a payment promise with a date: in the morning you see whom to call.
Debtors
··Columns 6 of 9| Counterparty | Debt amount | Advance | Balance | Days overdue | Promise | ||
|---|---|---|---|---|---|---|---|
| Promelektro LLC | 83,000 ₴ | — | 83,000 ₴ | 15 days | — | ||
| Tekhnoservis LLC | 71,800 ₴4,800 $ · 71,800 ₴ | — | 71,800 ₴ | 27 days | until 09/30/2026 | ||
| Ukrlohistyka LLC | 40,000 ₴ | — | 40,000 ₴ | 22 days | — | ||
| Budinvest LLC | 24,000 ₴ | — | 24,000 ₴ | 5 days | — | ||
| Kharchprom PJSC | 17,500 ₴ | — | 17,500 ₴ | 47 days | — | ||
| Agrosvit LLC | 12,000 ₴ | — | 12,000 ₴ | — | — |
Each client’s margin is in their card
Revenue, the cost of hours and the cost of goods give one number: you see which client the company earns on.
Hours this month
To the hours report14 h this monthbeyond the pool: 4 h · to invoice 5,600 ₴
cost 6,720 ₴ · income for an incomplete month
A project from the won deal
The scope of work and client contacts carry over by themselves, so hours go to the right project from day one.
| Title | Counterparty | Status | Owner | Deadlines | |
|---|---|---|---|---|---|
| Support package “Standard” — 10 h/month | Tekhnoservis LLC | In progress | Ihor Tkachenko | 01.08.2026 — … | |
| Full rollout — … | Tekhnoservis LLC | Planned | Olena Hnatiuk | 31.08.2026 — 30.1… |
Quote options, contract and milestone invoices
Each option is a separate quote from the deal; billing details and amounts for the contract and milestone invoices come from it.
| Number | Title | Status | Date | Counterparty | Amount | |
|---|---|---|---|---|---|---|
| №0001 | Technical support contract, 20 h/month | Active | 10.09.2026 | Tekhnoservis LLC | 15,000 ₴ | |
| №0002 | Invoice — stage 2 (30%) | Issued | 10.09.2026 | Tekhnoservis LLC | 106,800 ₴ | |
| paid 50,000 ₴ of 106,800 ₴ | ||||||
| №0001 | Invoice — 50% advance | Issued | 10.09.2026 | Tekhnoservis LLC | 178,000 ₴ | |
| №2026-0001 | Quote: warehouse accounting, “Basic” option | Sent | 10.09.2026 | Ukrlohistyka LLC | 311,000 ₴ | |
| №0003 | Subscription fee 09/01/2026 — 09/30/2026 | Issued | 01.09.2026 | Tekhnoservis LLC | 15,000 ₴ | |
Tickets with a response deadline
The SLA deadline comes from the support contract or the client card, and overdue tickets are visible in the list.
Requests
Columns 6 of 8Accept the request| № | Subject | Counterparty | Priority | Status | Deadline ↑ | |
|---|---|---|---|---|---|---|
| 3 | Bank sync error (import hangs) | Tekhnoservis LLC | Urgent | New | 10.09.2026, 13:51 | |
| 1 | The project report is not generated after the update | Tekhnoservis LLC | High | In progress | 11.09.2026, 03:51 | |
| 5 | Payment from the 09/24 statement is not posted | Tekhnoservis LLC | High | In progress | 26.09.2026, 17:00 | |
| 4 | Set up the act print form for the new letterhead | Tekhnoservis LLC | Normal | New | 28.09.2026, 16:15 |
Become a partner: 25% of the subscription and 100% of services
Implement Krokul for your clients: every month, 25% of each client’s subscription while you manage them, plus all revenue from implementation, training and custom work. The rate is the same for everyone and never drops.
Partner program termsDeal registrations from partners 3
Smachna Sprava LLC
Integro Partner LLC (agency) · Start · 10% · submitted 09/26/2026 · Open
“A chain of coffee shops, 12 locations”
9,000 ₴ · expected
deal 90,000 ₴
Ahrarii Skhid PJSC
Integro Partner LLC (agency) · Start · 10% · submitted 09/26/2026 · Open
“Tender for automating three grain elevators”
48,000 ₴ · expected
deal 480,000 ₴
Medtekhnika Plus LLC
Integro Partner LLC (agency) · Start · 10% · submitted 09/26/2026 · Open
“An acquaintance, a finance director, ready to look in October”
24,000 ₴ · expected
deal 240,000 ₴
- Only people with permission see rates and margin
- Unlimited users on every plan
- Data stored in the EU
Questions and answers
How much does Krokul cost for an integrator?
Projects, hours, certificates and client margin are on the Margin plan, $399 per month per company, with 5,000 transactions included. Users do not affect the price, so engineers, the accountant and the manager work on one plan. Hours and tasks don’t count as transactions.
Do I need an implementation partner to get started?
You can start on your own: the demo company and your own company are both launched from one question about your business type. A certified Krokul partner can take on data migration, accounting integration or complex rules.
Who sees the rate and cost?
Only roles with that access: an engineer sees their own tasks and hours. Permissions are defined by roles, and the server checks them on every request.
What happens to the project when the deal is won?
A won deal becomes a project with the scope of work and client contacts already in place. There is no need to move this data again.
How is client margin calculated?
Revenue minus the cost of hours at the rate and the cost of goods. The result is the margin of that specific client: in their card, in the project and in the hours report.
What if the client used more hours than the package?
The overage is visible with its cost before the invoice. The certificate is built from actual hours, including those over the package.
We implement CRM for clients — what’s in it for us?
You can become a partner: 25% of the client’s subscription every month while you manage them, and 100% of revenue from your own services.
First, see how an integrator works in Krokul
An integrator demo company with deals, contracts, projects, hours, certificates and debts. Then set up your own from one question about your business type — free, no card required. A partner can handle the complex setup.