Yes. Gmail is built into Krokul CRM. Each user connects a Gmail mailbox, and every thread with a known contact appears on that contact and on the open deal with the same client. You write and send email from the deal card, and the message leaves from your own Gmail address and stays in your Sent folder.
Automation platformsZapierMaken8nAlbato
A buyer replies to a quote from a phone. Gmail tells Krokul about the new message within moments, Krokul matches the From, To and Cc addresses with contacts and adds the email to the contact and to the open deal with that client. The whole Gmail thread reads in order in the deal timeline, so a colleague who takes it over sees what was promised.
The manager presses Email in the deal, picks the contact, a template and the quote PDF. Krokul sends the email through the Gmail API as that user, so the client sees a normal letter from a personal address and the reply lands in the same Gmail thread. The sent email appears on the deal at once.
When a contact you own writes and nobody replies for three days, the contact shows up in the unanswered email filter of Contacts. A reply from the deal card or straight from Gmail clears it, because Krokul reads the Sent folder too.
An email from an unknown address lands in the review list with the sender, subject and signature. One click creates the contact, links the client company by the email domain and attaches the thread. With the Krokul app in Zapier you can automate this for a sales@ label with the Gmail trigger New Labeled Email.
| Gmail | Direction | Krokul | When |
|---|---|---|---|
| Message in Inbox from a known address | Gmail → Krokul | Email on the contact and the open deal | Gmail push notification, within moments |
| Message in Sent to a known address | Gmail → Krokul | Outgoing email on the contact and the deal | Gmail push notification |
| Thread (threadId) | Gmail ↔ Krokul | Email thread in the deal timeline | Every new message in the thread |
| Sent message from the user mailbox | Krokul → Gmail | Email written in the deal card | The user presses Send |
| Message from an unknown sender | Gmail → Krokul | Review list; contact on one click | Gmail push notification |
Yes. Gmail is built in. Client threads appear on contacts and deals, and you send email from the deal card through your own Gmail address.
No. Colleagues see only the threads linked to contacts and deals they can open in Krokul. The rest of your mailbox stays private to you in Gmail.
Krokul sends it through the Gmail API as you. The message sits in your Gmail Sent folder, and the client reply returns to the same thread and to the deal.
Read email and send email. Reading a mailbox is a restricted Google scope, so Krokul goes through the Google security assessment for it.
The mailbox stays in Gmail. Krokul keeps a copy of the client threads it links. Mail from senders who are not contacts goes to a review list and stays off the timeline, so personal email does not reach the CRM by accident.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
Request received. We reply to your email.
Gmail is a trademark of Google LLC. Krokul is not affiliated with Google.