Yes. Krokul CRM integrates with Microsoft Outlook. Each user signs in with a Microsoft work account, and every Outlook conversation with a known contact appears on that contact and the open deal. Email written in the deal card goes out from the user’s own Outlook mailbox, and a shared mailbox such as sales@ can open new deals. The link runs through the Krokul app in Zapier, Make, n8n or Albato, or through Microsoft Graph and the Krokul API with webhooks.
Automation platformsZapierMaken8nAlbato
A client answers a proposal in Outlook. Microsoft Graph notifies Krokul about the new message, Krokul matches the sender and recipients with contacts, and the message joins the Outlook conversation thread in the deal timeline. Messages a manager sends from Outlook on a laptop arrive the same way from Sent Items.
The manager writes in the deal, attaches the invoice PDF and presses Send. Krokul sends the message through Microsoft Graph as that user, so the client sees a normal Outlook email from a personal address and the reply returns to the same conversation and the same deal.
A team receives requests at sales@ in a Microsoft 365 shared mailbox. The connector watches that mailbox. A message from a known contact joins their deal, and a message from a new address creates a contact and a deal in the inbound pipeline, assigned by the distribution rule of that pipeline.
When someone adds a contact in Krokul, the connector creates the Outlook Contact in the mailbox of the responsible manager, so the phone shows the client name on an incoming call. Changes to the contact in Krokul update that Outlook Contact.
| Microsoft Outlook | Direction | Krokul | When |
|---|---|---|---|
| Message in Inbox from a known address | Outlook → Krokul | Email on the contact and the open deal | Graph change notification on messages |
| Message in Sent Items to a known address | Outlook → Krokul | Outgoing email on the deal | Graph change notification |
| Conversation (conversationId) | Outlook ↔ Krokul | Email thread in the deal timeline | Every new message in the conversation |
| Sent message from the user mailbox | Krokul → Outlook | Email written in the deal card | The user presses Send |
| Message in a shared mailbox from a new address | Outlook → Krokul | Contact and deal in the inbound pipeline | Graph change notification on the shared mailbox |
| Contact in the manager mailbox | Krokul → Outlook | Contact | A contact is created or changed in Krokul |
Yes. Krokul integrates with Microsoft Outlook through the Krokul app in Zapier, Make, n8n and Albato, and through its API and webhooks.
Yes. Krokul watches shared mailboxes you choose and creates contacts and deals from new requests in the pipeline you set.
Work and school accounts in Microsoft 365 with Exchange Online. An organisation administrator can approve the Krokul app once for all users in Microsoft Entra.
No. Colleagues see only conversations linked to contacts and deals they can open in Krokul.
The mailbox stays in Outlook and Exchange Online. Krokul keeps only the client conversations it links to contacts and deals. Microsoft Graph subscriptions on mail expire within days, so the connector renews them on its own and catches up with a delta query after any pause.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
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Microsoft Outlook is a trademark of Microsoft Corporation. Krokul is not affiliated with Microsoft.