Yes. Krokul CRM integrates with UPS. A manager compares UPS services and prices on the deal, creates the shipment with a label and a tracking number, and Krokul follows the package through UPS Track Alert events until it is delivered. Exceptions and delivery reach the deal feed without anyone checking the UPS site.
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Before shipping, Krokul calls the UPS Rating API with the request option Shoptimeintransit. UPS answers with every available service from the ship-from to the ship-to address, with the rate and transit time for each. The manager picks one on the deal and can add the cost as a line on the invoice.
Krokul sends the recipient from the deal contact, the client company address and the package weight to the UPS Shipping API. UPS returns the shipment identification number, a tracking number for each package and the label image. The label opens for printing from the shipment on the deal, and the tracking number lands in the deal feed.
Right after the label is created, Krokul subscribes the tracking number through UPS Track Alert. UPS then posts a TrackingEvent to Krokul for each scan. The activityStatus type I marks the package as on the way, and type D with actualDeliveryDate closes the shipment as delivered.
An activityStatus of type X tells Krokul that UPS logged a package exception. Krokul creates a task for the deal owner with the status description and location from the event. A U event with a new scheduledDeliveryDate updates the expected date on the shipment so the client gets a correct answer.
If the order changes before pickup, the manager cancels the shipment from the deal. Krokul calls the UPS void endpoint with the shipment identification number and marks the shipment as cancelled.
| UPS | Direction | Krokul | When |
|---|---|---|---|
| Address Validation | Krokul → UPS | Client company address | Before the first shipment to a new address |
| Rating (Shop, Shoptimeintransit) | UPS → Krokul | Service and price choice on the deal | The manager prepares a shipment |
| Shipment (ship request) | Krokul → UPS | Recipient, address, packages from the deal | The manager creates the shipment |
| ShipmentIdentificationNumber, tracking number, label | UPS → Krokul | Shipment on the deal, deal feed | Right after the shipment is created |
| Track Alert subscription | Krokul → UPS | Tracking number of the shipment | Right after the label is created |
| TrackingEvent (activityStatus I, U, D) | UPS → Krokul | Shipment status and expected date | Each UPS scan |
| TrackingEvent (activityStatus X) | UPS → Krokul | Task for the deal owner | UPS logs an exception |
| Void shipment | Krokul → UPS | Cancelled shipment | The manager cancels before pickup |
Yes. Krokul compares UPS rates, creates shipments with labels and tracking numbers from a deal, and updates the delivery status from UPS Track Alert events.
Through a UPS Track Alert webhook. UPS posts a TrackingEvent with activityStatus type D and actualDeliveryDate, and Krokul marks the shipment on the deal as delivered.
Yes. The UPS Rating API with the Shop or Shoptimeintransit option returns rates for all UPS services between the two addresses, with transit times for the second option.
A Client ID and Client Secret from an app on the UPS developer portal, plus your 6-digit UPS account number for billing the shipment.
Pickups, billing and claims stay in your UPS account. UPS Track Alert accepts up to 100 tracking numbers per subscription request, and UPS documents only the en_US locale for it.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
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UPS is a trademark of United Parcel Service of America, Inc. Krokul is not affiliated with UPS.