Yes. Krokul CRM connects to Shopify natively. Every store order becomes a deal whose lines are matched to the Krokul catalog by SKU, stock and prices from Krokul go to the store, and the fulfillment with its tracking number goes back to the Shopify order. Customers, B2B companies and abandoned checkouts arrive in Krokul too.
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When a buyer places an Order, Shopify fires orders/create. Krokul finds the contact by e-mail or phone, opens a deal in the pipeline you picked and matches each line item to a Krokul product by its SKU. The deal carries the order currency and total, the lines reserve stock in Krokul, and the Shopify order ID stays on the deal as its external key.
Krokul holds the warehouse balance and the price list. When stock moves or a price changes in Krokul, the connector updates the inventory level of the matching Shopify variant at the location you mapped, and the variant price. The store stops selling items the warehouse no longer has.
When the shipment of a deal gets a tracking number in Krokul, the connector creates a Fulfillment on the Shopify order with the carrier and the tracking code. Shopify then shows the order as fulfilled and can notify the buyer. Paid and refunded orders update the payment on the deal through orders/paid and refunds/create.
A Checkout that the buyer started and did not finish arrives as a deal marked as an abandoned cart, with its lines and total. If the same Checkout later turns into an Order, Krokul closes the abandoned deal and keeps the order deal, so the sales manager calls only buyers who left without an order.
A Company created in Shopify B2B arrives through companies/create as a client company in Krokul, with its locations and contacts. A client company signed by your sales team can go the other way and appear in Shopify as a Company, so the trade buyer orders online under the same terms.
| Shopify | Direction | Krokul | When |
|---|---|---|---|
| Order with line items (orders/create, orders/updated) | Shopify → Krokul | Deal with lines matched by SKU, currency and total | An order is placed or changed |
| Order payment and refund (orders/paid, refunds/create) | Shopify → Krokul | Payment on the deal | The order is paid or refunded |
| Fulfillment with tracking | Krokul → Shopify | Shipment of the deal | A tracking number is set in Krokul |
| Inventory level of a variant | Krokul → Shopify | Stock balance of the product | Stock changes in Krokul |
| Variant price | Krokul → Shopify | Product price in the price list | A price changes in Krokul |
| Checkout (checkouts/create) | Shopify → Krokul | Deal marked as an abandoned cart | A checkout starts and is not completed |
| Customer | Shopify ↔ Krokul | Contact | A customer or contact is created or changed |
| Company (Shopify B2B) | Shopify ↔ Krokul | Client company | A company is created on either side |
Yes. Krokul matches each line item to a product by SKU, so the deal reserves real stock. Lines with an unknown SKU stay on the deal as text lines and appear in the sync journal.
Krokul. The connector writes the Krokul balance to the Shopify location you mapped, so you keep one warehouse figure.
Yes. The deal gets the currency of the Shopify order, and Krokul converts it with its own rates for reports in your main currency.
Storefront content, themes, discounts and Shopify Payments payouts stay in Shopify. Krokul keeps the buyer, the deal, the stock that backs the order and the shipment.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
Request received. We reply to your email.
Shopify is a trademark of Shopify Inc. Krokul is not affiliated with Shopify.