Yes. Krokul CRM has a native WooCommerce connector. Each new order in your WordPress shop becomes a Krokul deal with lines matched to the catalog by SKU. Krokul writes stock quantities and prices back to WooCommerce products, and once the deal ships, the order status moves to completed with a tracking note. Store customers become Krokul contacts.
Automation platformsZapierMaken8nAlbato
The order.created webhook brings the billing details, the currency and each line item with its SKU. Krokul matches the buyer to a contact, opens a deal titled with the WooCommerce order number and links every line to a Krokul product with the same SKU. The reserved quantity leaves the free stock at once, so a sales manager selling by phone sees what is really left.
When stock moves in Krokul or the price list changes, the connector writes stock_quantity and regular_price to the WooCommerce product or variation with the same SKU. A wholesale buyer who orders online sees the same availability as your sales team.
When the deal reaches the shipped stage and its shipment has a tracking number, Krokul sets the WooCommerce order status to completed and adds an Order Note with the carrier and the tracking code. WooCommerce sends its usual completed-order e-mail to the buyer.
The order.updated webhook tells Krokul when shop staff cancel or refund an Order. Krokul moves the deal to the matching stage, releases the reserve and records the refund on the deal payment.
| WooCommerce | Direction | Krokul | When |
|---|---|---|---|
| Order (order.created) | WooCommerce → Krokul | Deal with lines matched by SKU, currency and total | An order is placed |
| Order status, refund (order.updated) | WooCommerce → Krokul | Deal stage, reserve, payment | Staff change or refund the order |
| Order status completed and Order Note | Krokul → WooCommerce | Shipped deal with tracking number | The deal ships |
| Product stock_quantity | Krokul → WooCommerce | Stock balance of the product | Stock changes in Krokul |
| Product regular_price | Krokul → WooCommerce | Price in the price list | A price changes in Krokul |
| Customer (customer.created, customer.updated) | WooCommerce ↔ Krokul | Contact | An account or contact is created or changed |
No. The connector uses the WooCommerce REST API key and webhooks that come with WooCommerce itself.
By SKU. Simple products and variations with the same SKU as a Krokul product get stock and price updates. Items without a match are listed in the sync journal.
Yes, when the billing company field is filled. Krokul links the contact to that client company, and the next order of the same buyer goes to the same company.
The refund arrives through order.updated. Krokul records it on the deal payment, releases the reserve and moves the deal to the stage you mapped for refunds.
Coupons, taxes, the checkout page and plugins of your WordPress site stay in WooCommerce. Krokul runs the sales side, which covers the buyer, the deal, stock and the shipment.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
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WooCommerce is a trademark of Automattic Inc. Krokul is not affiliated with WooCommerce.