Yes. Krokul CRM integrates with Shippo. Krokul sends the client address and parcels of a deal to Shippo, lists the carrier rates on the deal and buys the chosen label as a Shippo Transaction once the deal is won. Shippo tracking updates then carry the parcel status back to the deal. The link runs through the Krokul app in Zapier, Make or Albato, or through the Krokul API and webhooks.
Automation platformsZapierMakeAlbato
The client asks what delivery costs before signing. The manager enters the parcel weight and size on the deal, and Krokul creates a Shippo Shipment from your warehouse address to the address of the client company. Shippo replies with Rates from the carriers on your account, each with a price and an estimated transit time. The manager picks one, and the rate stays on the deal with the quote.
When the deal is won, Krokul sends a Transaction for the saved rate. Shippo buys the label and returns the tracking number and a label URL. Krokul keeps both on the shipment of the deal and stores the label file as a link, ready for the packing desk.
Each tracking number from a Krokul shipment is registered with Shippo, and every track_updated webhook lands on the deal with the status and location of the scan. DELIVERED moves the deal to your delivered stage. A FAILURE or RETURNED status opens a task for the account manager, who calls the client the same day.
Some warehouses prefer the Shippo app for packing. In that setup Krokul creates a Shippo Order from the won deal with the deal number as the order number and one line per product. When the warehouse buys the label in Shippo, the transaction_created webhook brings the tracking number back to the same deal.
| Shippo | Direction | Krokul | When |
|---|---|---|---|
| Shipment with Rates | Krokul ↔ Shippo | Deal, client company address, parcel size | The manager prepares a quote |
| Transaction (label URL, tracking number) | Krokul → Shippo | Shipment of the won deal, label file link | The deal is won |
| Order with order number and line items | Krokul → Shippo | Won deal with product lines | The warehouse buys labels in Shippo |
| Label bought in Shippo (transaction_created) | Shippo → Krokul | Tracking number on the deal | A label is created for the order |
| Track (track_updated) | Shippo → Krokul | Shipment status and deal stage | A carrier scan arrives |
| Track status FAILURE or RETURNED | Shippo → Krokul | Task for the account manager | Delivery fails or the parcel goes back |
Yes. Krokul integrates with Shippo for rates, labels, orders and tracking, through the Krokul app in Zapier, Make and Albato and through the Krokul API and webhooks.
Any carrier connected to your Shippo account. Krokul shows the Rates that Shippo returns for the shipment and saves the one the manager picks.
Yes. Shippo test tokens return test labels and tracking numbers, and a Krokul sandbox company keeps test deals away from your real pipeline.
Shippo says tracking webhooks are not idempotent, so a duplicate registration can repeat notifications. Krokul registers each tracking number once and ignores a scan it already recorded.
Carrier accounts, label billing and refunds for unused labels stay in Shippo. Shippo retries a failed webhook delivery twice, so a receiver that stays down longer catches up from the Track object.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
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Shippo is a trademark of its owner. Krokul is not affiliated with Shippo.