Yes. Krokul CRM integrates with Zoom Phone. Each Zoom Phone call is written to the contact and the open deal with its direction, length and recording, a missed call or voicemail turns into a call-back task, and a click on a number in Krokul dials it from the Zoom app. The Krokul app in Zapier, Make or Albato runs these flows, and the Krokul API with webhooks covers custom ones.
Automation platformsZapierMakeAlbato
The Zoom desktop app can open a web address when an external call comes in, with the caller number in the %E variable. Pointed at the Krokul search by phone, it shows the contact, the client company and the open deal before the agent picks up.
When a call ends, Zoom Phone sends phone.callee_ended for inbound calls or phone.caller_ended for outbound ones, then a call element event with the final duration and result. Krokul finds the contact by number and writes one call record to its feed and to the open deal. Repeated deliveries create no twins.
The event phone.callee_missed means nobody answered. Krokul opens a call-back task for the manager of that contact, due the same day. When phone.voicemail_received follows, its link joins the same task.
phone.recording_completed tells Krokul that a recording is ready and carries its download address. The call record on the deal gets a player for it. Where the account uses AI call summaries, the summary arrives as a note under the same call, so the manager reads the outcome without replaying it.
Phone numbers in Krokul open as tel links, and the Zoom app dials from the user line. New Krokul contacts become Zoom Phone external contacts, so agents see a name on the incoming screen.
| Zoom Phone | Direction | Krokul | When |
|---|---|---|---|
| Inbound call screen (URL with %E) | Zoom Phone → Krokul | Contact card found by phone | An external call starts ringing |
| phone.callee_ended, phone.caller_ended, call element | Zoom Phone → Krokul | Call record on the contact and the open deal | After each call |
| phone.callee_missed | Zoom Phone → Krokul | Call-back task for the manager | Nobody answered |
| phone.voicemail_received | Zoom Phone → Krokul | Voicemail link on the call-back task | A caller leaves a message |
| phone.recording_completed | Zoom Phone → Krokul | Recording player on the call record | The recording is ready |
| External contact | Krokul → Zoom Phone | Contact with phones | A contact is created or its phone changes |
| tel: or zoomphonecall:// link | Krokul → Zoom Phone | Phone number on the contact card | The manager clicks the number |
Yes. Krokul integrates with Zoom Phone through the Krokul app in Zapier, Make and Albato, and through its API and webhooks. Calls, recordings, voicemails and missed calls land on the contact and the deal.
phone.callee_ended for inbound calls and phone.caller_ended for outbound calls. Duration and result come with the call element event that follows, and the recording link arrives later with phone.recording_completed.
Yes. Krokul shows numbers as tel links, and the Zoom desktop app places the call when it is the default calling app. The finished call returns to the deal.
No. This page covers Zoom Phone calls, SMS and voicemail. Zoom meetings created from Krokul tasks have their own page.
Zoom Phone stays the phone system. Numbers, call queues, auto receptionists, recording policy and licences are managed in the Zoom admin portal. Recording and voicemail files stay in Zoom, and Krokul keeps a link to them.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
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Zoom and Zoom Phone are trademarks of Zoom Communications, Inc. Krokul is not affiliated with Zoom.