Yes. Krokul CRM integrates with RingCentral. Calls from the call log, recordings, voicemails and SMS land on the contact and the open deal, missed calls become tasks, and managers start a RingOut call or send a text from the contact card in Krokul. The Krokul app in Zapier, Make and Albato and the Krokul API with webhooks carry the link.
Automation platformsZapierMakeAlbato
Krokul subscribes to telephony session events for the whole account. When a session reaches its final state, Krokul reads the call log record and writes a call on the contact with the same phone number. The record keeps the direction, extension, duration and result. The manager logs nothing by hand. In the history of a client company, calls sit next to emails, meetings and payments.
For a recorded call Krokul adds a player for the RingCentral recording to the call record. A new voicemail arrives as its own record with the audio, so the manager hears the message without opening the RingCentral app.
A call log record with the result Missed creates a task for the manager of that contact, or for the person on duty when the number is unknown. The task title carries the number and the time of the call.
An SMS to a company number arrives through the message-store subscription and opens a thread in Communications. The manager replies from Krokul, and RingCentral sends the text from the same number.
A click on the phone number in a contact card starts a RingOut call. RingCentral rings the manager first, then connects the customer. The finished call returns to the deal through the call log.
| RingCentral | Direction | Krokul | When |
|---|---|---|---|
| Telephony session and call log record | RingCentral → Krokul | Call record on the contact and the open deal | When the session ends |
| Call recording | RingCentral → Krokul | Player on the call record | When the recording is ready |
| Voicemail (message-store) | RingCentral → Krokul | Voicemail record and call-back task | When a caller leaves a message |
| Missed call | RingCentral → Krokul | Task for the manager | Call log result Missed |
| SMS (message-store, type SMS) | RingCentral ↔ Krokul | Thread message | Inbound text or reply from Krokul |
| RingOut call | Krokul → RingCentral | Call button on the contact card | When the manager clicks the number |
| Contact | Krokul → RingCentral | Contact | When a contact is created in Krokul |
contact/api-find by phone.activity/api-create on the contact, and add a task/api-create call when the result is Missed.contact.created to push new contacts to RingCentral, and verify x-crm-signature on every delivery.Yes. Krokul integrates with RingCentral through the Krokul app in Zapier, Make and Albato, and through its API and webhooks. Calls, recordings, voicemails and SMS land on deals, and managers call or text from Krokul.
Yes, when an admin connects the account. Krokul subscribes at the account level and matches each extension to a Krokul user.
Krokul starts a RingOut call. RingCentral rings the manager phone first and then dials the customer from your company number.
RingCentral stays the phone system, and extensions, routing, queues and its app live there. Recordings and voicemails remain in RingCentral storage, and Krokul plays them through your connection.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
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RingCentral is a trademark of RingCentral, Inc. Krokul is not affiliated with RingCentral.