Yes. Krokul CRM integrates with Aircall. Every Aircall call is logged on the contact and the open deal with its length, recording and voicemail, the agent sees the Krokul deal on an Insights Card while the phone rings, and a click on a phone number in Krokul starts the call in Aircall. The link runs through the Krokul app in Zapier or Make, or through the Krokul API and webhooks.
Automation platformsZapierMake
Aircall sends call.ringing_on_agent when a call reaches an agent. Krokul finds the caller by phone and posts an Insights Card to the call with the contact name, the client company, the open deal and its stage. The agent greets the customer by name and knows which order the call is about.
On call.ended Krokul writes a record with the direction, number, agent and duration on the contact and the open deal. The recording and voicemail links come with call.comm_assets_generated, and Krokul adds a player for them to the same record.
The event call.voicemail_left means the caller reached no one. Krokul creates a task for the manager of that contact, due the same day, with the voicemail attached. Unknown numbers go to the person you chose in the connector settings.
The manager clicks a phone number on the contact card. Krokul asks Aircall to dial that number from the user line in the Aircall app, and the finished call comes back to the deal as a record.
A contact created in Krokul appears in Aircall with its name, phones and email, and a contact added in Aircall reaches Krokul. Agents see names instead of bare numbers in both apps.
| Aircall | Direction | Krokul | When |
|---|---|---|---|
Call (call.ended) | Aircall → Krokul | Call record on the contact and the open deal | After each call |
Recording and voicemail (call.comm_assets_generated) | Aircall → Krokul | Player on the call record | When Aircall finishes the assets |
Voicemail (call.voicemail_left) | Aircall → Krokul | Call-back task for the manager | When a caller leaves a message |
| Insights Card | Krokul → Aircall | Contact, company and open deal of the caller | On call.ringing_on_agent |
| Outbound dial | Krokul → Aircall | Phone number on the contact card | When the manager clicks the number |
Contact (contact.created, contact.updated) | Krokul ↔ Aircall | Contact | When a contact is added or changed on either side |
| Call comment | Krokul → Aircall | Note added to the call record | When the manager writes a note on the call |
Yes. Krokul integrates with Aircall through the Krokul app in Zapier and Make, and through its API and webhooks. Calls, recordings and voicemails land on deals, agents get an Insights Card with the deal, and calls start from Krokul.
call.ended logs the call itself. Recording and voicemail links arrive later with call.comm_assets_generated, and Krokul adds them to the same record.
No. The Insights Card in the Aircall app shows the contact, the company and the open deal while the phone rings.
Aircall documents some API features as depending on the plan and add-ons. Check the account plan with Aircall before connecting.
Aircall stays the phone system. Numbers, call routing, queues and the Aircall app for agents live there. Some Aircall API features depend on the Aircall plan and add-ons of the account.
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Aircall is a trademark of Aircall SAS. Krokul is not affiliated with Aircall.