Yes. Krokul CRM integrates with Microsoft Teams Phone. Every phone call a Teams user makes or takes is written to the contact and the open deal with its direction, duration and the Teams user who spoke, and the recording and transcript follow when they are ready. A click on a number in Krokul starts the call in Teams. The link runs on Microsoft Graph through the Krokul API and webhooks.
Microsoft Graph sends a change notification for communications/callRecords after each call ends. Krokul reads the PSTN call log row with the caller number, callee number, call type and duration, finds the contact by the outside number and writes one call record on it and on the open deal. The Teams user principal name on the row picks the Krokul manager.
Phone numbers in Krokul open a Teams call link that carries the number with the PSTN prefix. Teams Phone places the outbound call from the user line, and the call record arrives on the deal after the call ends.
When a Teams user records or transcribes an ad hoc call, Graph sends a notification for the new recording or transcript. Krokul attaches the recording link to the call record and stores the transcript text as a note under it. The manager reads what the client asked without replaying the call.
An administrator matches Teams users to Krokul users once. Calls of a mapped user go to that user in Krokul, and calls from unknown numbers create a contact for the manager on duty with a task to qualify it.
| Microsoft Teams Phone | Direction | Krokul | When |
|---|---|---|---|
| callRecord change notification | Teams Phone → Krokul | Trigger to read the call | A call ends |
| PSTN call log row (callerNumber, calleeNumber, duration) | Teams Phone → Krokul | Call record on the contact and the open deal | After each outside call |
| userPrincipalName on the call log row | Teams Phone → Krokul | Krokul user who owns the call | With each call |
| Ad hoc call recording | Teams Phone → Krokul | Recording link on the call record | The recording is ready |
| Ad hoc call transcript | Teams Phone → Krokul | Transcript note under the call | The transcript is ready |
| Call link with 4: and the number | Krokul → Teams Phone | Phone number on the contact card | The manager clicks the number |
| Unknown caller number | Teams Phone → Krokul | New contact and task for the duty manager | The number matches no contact |
Yes. Krokul integrates with Microsoft Teams Phone through Microsoft Graph and the Krokul API and webhooks. Outside calls, recordings and transcripts land on the contact and the deal.
No. The Microsoft Teams page covers channel messages and deal cards. This page covers phone calls made and received with Teams Phone.
After the call ends. Microsoft Graph creates the call record when the call is over, and Krokul writes it to the deal when the notification arrives.
Yes, when a user transcribes the call and the tenant allows Graph access to transcripts. An administrator can turn that access off, and then only the call and its recording reach Krokul.
Numbers, calling plans, call queues, auto attendants and recording policies are managed in the Teams admin center. Microsoft Graph keeps a call record for 30 days, and recordings and transcripts stay in Microsoft 365 with a link in Krokul.
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Microsoft, Microsoft Teams and Teams Phone are trademarks of Microsoft Corporation. Krokul is not affiliated with Microsoft.