Yes. TurboSMS is built into Krokul CRM as the company SMS provider. An administrator pastes the TurboSMS API key once, and Krokul sends SMS to clients from deals and automations, Viber messages with a fallback SMS, and notifications to employees on their phones. TurboSMS returns the delivery status to Krokul.
Automation platformsAlbato
In the «Automations» section, the administrator sets a rule with the «Send the client an SMS» action and a text template. When a deal moves to the chosen stage, Krokul takes the contact number, brings it to the 380XXXXXXXXX format and passes it to TurboSMS through message/send. The client learns that the order has shipped without a call from the manager.
For messages with a button or an image, Krokul sends both objects, viber and sms, in message/send. TurboSMS delivers the message in Viber, and if it does not arrive, sends the same content as an SMS automatically. The manager sees in the deal feed which channel delivered the message to the client.
The TurboSMS webhook DLR_SMS_API or DLR_VIBER_API brings the DELIVRD, READ, EXPIRED, UNDELIV or REJECTD status by message_id. Krokul puts it next to the message in the feed. An undelivered SMS becomes a task to check the client number.
The INBOX_VIBER_SESSION event arrives when the client replies to a Viber message. Krokul finds the contact by number and puts the reply into the deal thread in «Communications», where the manager handles it.
Each employee enters a phone number in «My profile». Unread Krokul notifications, such as a new task or an overdue payment, reach the employee by SMS through the same company TurboSMS key.
| TurboSMS | Direction | Krokul | When |
|---|---|---|---|
| message/send with the sms object | Krokul → TurboSMS | SMS to the client from a deal or an automation rule | A rule event or a manager click |
| message/send with the viber and sms objects (hybrid) | Krokul → TurboSMS | Viber message with a fallback SMS | A message with a button or an image |
| DLR_SMS_API or DLR_VIBER_API webhook | TurboSMS → Krokul | Delivery status next to the message in the feed | After delivery or refusal |
| INBOX_VIBER_SESSION webhook | TurboSMS → Krokul | Client reply in a «Communications» thread | The client replied in Viber |
| message/send to an employee number | Krokul → TurboSMS | Unread Krokul notification | A new notification, until it is read |
| user/balance | TurboSMS → Krokul | Key check on the «SMS provider» screen | The key is connected |
Yes. TurboSMS is built in as the company SMS provider. SMS go to clients from automation rules and from deals, and employees get notifications.
The company, from the balance of its TurboSMS account. Krokul uses the company key and resells nothing.
Krokul brings the number to the 380XXXXXXXXX format itself. Krokul rejects a number that cannot be brought to this form at once, so an SMS never gets lost silently.
Yes. Krokul passes TurboSMS a Viber message together with a fallback SMS, and the client gets the SMS if Viber did not deliver the message.
The sender name is registered in the TurboSMS account, and Krokul only selects it. The balance and message rates also live in TurboSMS. Krokul trims SMS text to 300 characters at a word boundary, which gives up to five parts for Cyrillic text.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
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TurboSMS is a trademark of its owner. Krokul is not affiliated with TurboSMS.
