Yes. Krokul CRM connects to Telegram natively through your company bot. A private message to the bot, or to a manager account connected through Telegram Business, becomes a contact, a deal and a conversation thread in the Communications section, and the manager answers from Krokul with text, photos or files.
Automation platformsZapierMaken8nAlbato
The customer finds your bot and sends a message. Krokul receives the update, finds or creates the contact by the Telegram chat ID and opens a deal titled with the customer name in the pipeline you chose. If this contact already has an open deal, the message joins it instead of starting another one.
With Telegram Business, the company bot connects to the personal Telegram account of a manager. The customer sees the manager in the chat, and every business message lands in the Krokul thread. Messages the manager types on the phone are stored as outgoing and do not open a new deal.
A photo, a document or a voice note from the customer is saved to the deal as a file that the team can open. The manager can attach a quote or an invoice PDF to the reply, and Krokul sends it to the same Telegram chat with sendDocument.
When the customer edits a message, Krokul updates the text in the thread and marks it as edited. A message deleted in a Telegram Business chat is marked as deleted, so the team does not answer something that is gone.
An employee takes a link code in Krokul and sends /link with that code to the company bot. From then on that chat receives Krokul notifications for this employee, separate from customer threads.
| Telegram | Direction | Krokul | When |
|---|---|---|---|
Private message to the bot (update message) | Telegram → Krokul | Contact, deal and thread message | Each polling round, or at once in webhook mode |
Business message (update business_message) | Telegram → Krokul | Same thread, incoming or outgoing by sender | When a customer or the manager writes in a connected personal account |
Edited or deleted message (edited_message, edited_business_message, deleted_business_messages) | Telegram → Krokul | Edited or deleted mark in the thread | When the message changes in Telegram |
Photo, document, voice (getFile) | Telegram ↔ Krokul | File on the deal | When either side sends one |
| sendMessage (text, up to 4096 characters) | Krokul → Telegram | Reply typed in the Krokul thread | When the manager sends the reply |
| Shared contact (phone number) | Telegram → Krokul | Phone of the contact | When the customer shares a contact |
Command /link with a code | Telegram → Krokul | Notification channel of an employee | Once, when an employee links a chat |
Yes, natively. A Telegram bot token connects in the Marketplace, and private chats become contacts, deals and threads you answer from Krokul.
Yes, through Telegram Business. The company bot connects to a personal account, the customer sees that person, and Krokul still keeps the thread. One personal account can have one connected bot.
No. A Telegram bot either has one webhook or is read by polling. Use a separate bot for automations that need the Zapier trigger New Message.
Yes. Photos, documents and voice notes are saved to the deal as files, and the manager can send a file back from the thread.
Krokul works with private chats. Group chats and channels stay in Telegram. A Telegram bot is read either by polling or through one webhook, so a bot connected to Krokul cannot serve a second tool at the same time.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
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Telegram is a trademark of Telegram Messenger Inc. Krokul is not affiliated with Telegram.