Yes. Krokul CRM integrates with Facebook Messenger through your Facebook Page. A message to the Page becomes a contact, a deal and a thread in the Communications section, and the manager answers from Krokul, so the reply arrives in the same Messenger conversation. The link runs through the Krokul app in Zapier or Make, or through the Krokul API and webhooks.
Automation platformsZapierMake
A person writes to your Page, and Meta sends a webhook with the field messages. Krokul reads the page-scoped ID of the sender, takes the name from the Messenger profile, creates the contact and opens a deal in the pipeline you set for Messenger. Later messages from that person join the same thread.
The Messenger chat sits in Communications and on the deal card, next to quotes and tasks. When the manager types a reply, Krokul sends it through the Send API from the Page. Images and files from the person are saved with the deal.
Each Messenger thread shows how much of the 24-hour window is left. When the window has passed, Krokul offers a human reply with the HUMAN_AGENT tag while the 7 days last, and after that tells the manager that Messenger no longer accepts a message in this conversation.
A Messenger message carries no phone or email. When the person shares a phone number in the chat, the manager adds it to the contact, and later calls, WhatsApp chats and emails from that number land on the same person.
| Facebook Messenger | Direction | Krokul | When |
|---|---|---|---|
Message to the Page (webhook field messages) | Messenger → Krokul | Contact, deal and thread message | Each message from a person |
| Page-scoped ID and profile name | Messenger → Krokul | Contact with an external key | First message of a person |
| Send API message from the Page | Krokul → Messenger | Reply typed in the Krokul thread | When the manager sends it within the allowed window |
| Attachment (image, file) | Messenger ↔ Krokul | File on the deal | When either side sends one |
Delivery and read receipts (message_deliveries, message_reads) | Messenger → Krokul | Status of sent messages | As Meta reports them |
Yes. Krokul integrates with Facebook Messenger through the Krokul app in Zapier and Make, and through its API and webhooks.
A Facebook Page and a person with the right to manage its messages, who approves access for Krokul during sign-in.
Meta allows a business to answer within 24 hours of the last message from the person. A human reply with the HUMAN_AGENT tag is allowed for up to 7 days. Krokul shows which of these applies to each thread.
By the page-scoped ID that Messenger gives each person for your Page. Krokul keeps it as an external key of the contact.
Krokul handles conversations with your Page. Comments under posts, ads and the Page itself stay in Meta Business Suite. Meta lets a business reply within 24 hours of the last message from the person, or up to 7 days for a human reply marked with the HUMAN_AGENT tag.
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Facebook and Messenger are trademarks of Meta Platforms, Inc. Krokul is not affiliated with Meta.
