Yes. Krokul CRM integrates with Microsoft Bookings. Each appointment booked on your Bookings page finds or creates the contact in Krokul, attaches to a deal and becomes a meeting task for the staff member who runs it. A manager can also book a Bookings appointment from the deal, and a cancellation in either place closes the task.
A prospect books a consultation on your Bookings page. Krokul reads the new bookingAppointment, matches customerEmailAddress against Krokul contacts or creates one, and opens a deal in the pipeline you mapped to that bookingService. The meeting task lands on the start time and goes to the Krokul user linked to the staff member in staffMemberIds.
When the service runs online, Bookings fills joinWebUrl with the Teams meeting link. Krokul puts the link on the meeting task, so the manager opens the call from the deal. Customer notes from the booking go to the deal feed.
The manager picks a service, a staff member and a free slot in Krokul. Krokul creates the bookingAppointment in the right bookingBusiness with the contact as the customer. Bookings sends its usual confirmation, and the appointment ID stays on the task as its external key.
A new time on the Bookings side moves the Krokul task. A task cancelled in Krokul calls cancel on the appointment with your cancellationMessage, and Bookings tells the customer and the staff member. An appointment cancelled in Bookings cancels the task.
| Microsoft Bookings | Direction | Krokul | When |
|---|---|---|---|
| bookingAppointment (calendarView) | Bookings → Krokul | Meeting task on the deal | Scheduled read finds a new appointment |
| bookingCustomer, customerEmailAddress | Bookings → Krokul | Contact, found by email or created | With the appointment |
| bookingService | Bookings → Krokul | Pipeline and deal source | Mapped once on setup |
| bookingStaffMember (staffMemberIds) | Bookings → Krokul | Task assignee | Mapped once on setup |
| joinWebUrl | Bookings → Krokul | Meeting link on the task | Online services |
| New bookingAppointment | Krokul → Bookings | Task created from the deal | The manager books from Krokul |
| Start and end time; cancel | Bookings ↔ Krokul | Task time; task cancelled | Either side moves or cancels |
Yes. Bookings appointments create contacts, deals and meeting tasks in Krokul, and managers book and cancel Bookings appointments from the deal.
No. Microsoft Graph exposes shared bookings only, so Krokul reads the Bookings pages that belong to a bookingBusiness.
On the next scheduled read of the calendar view. Graph has no push notification for Bookings, so Krokul polls each connected business on a short interval.
The Krokul user you linked to the Bookings staff member. If an appointment has no staff member, the task goes to the deal owner.
Microsoft Bookings keeps availability, services, staff schedules, booking pages and customer reminders. The Graph API covers shared bookings only, so personal booking pages stay outside the link, and Microsoft asks for a Microsoft 365 Business Premium subscription for the business.
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Microsoft and Microsoft Bookings are trademarks of the Microsoft group of companies. Krokul is not affiliated with Microsoft.