Yes. Krokul CRM integrates with Adyen. The manager creates an Adyen Pay by Link payment for a line of the payment plan, and the AUTHORISATION webhook that reports the result records a payment fact on the deal. Refunds and chargebacks from Adyen come back to the same deal, so the client debt in Krokul matches what Adyen processed. The link runs through the Krokul app in Make or through the Krokul API and webhooks.
Automation platformsMake
The manager picks Adyen on a line of the deal payment plan. Krokul calls the Adyen Pay by Link API with the merchant account, the amount in minor units and the deal number as the reference, and receives the link ID, its URL and the expiry time. A link without an explicit expiry lives for 24 hours, so Krokul sets the date the manager agreed with the client.
Adyen reports the outcome of a Pay by Link payment in the AUTHORISATION webhook, which carries the paymentLinkId in additionalData and the success flag. With success true, Krokul finds the plan line by the link ID and records a payment fact. The client company debt drops, and payment.received fires for anyone subscribed. A false value adds a comment instead. The line stays open.
Merchants with delayed capture get a CAPTURE webhook when the funds are taken, and Krokul marks the payment as captured. A REFUND webhook with success true books a refund against the payment Krokul recorded earlier under the same pspReference. If the refund leaves the invoice short, the invoice reopens and the deal shows the net amount.
A CHARGEBACK webhook creates a task for the owner of the deal with the merchant reference, the amount and the dispute deadline from Adyen. The manager talks to the client while the finance team prepares the defence in the Adyen Customer Area. CHARGEBACK_REVERSED closes the task and restores the payment.
| Adyen | Direction | Krokul | When |
|---|---|---|---|
| Payment link (/paymentLinks: id, url, expiresAt) | Krokul → Adyen | Payment plan line on the deal | The manager requests a link |
| AUTHORISATION with paymentLinkId | Adyen → Krokul | Payment fact on the deal | The shopper pays the link |
| CAPTURE | Adyen → Krokul | Payment marked as captured | Adyen captures the funds |
| REFUND | Adyen → Krokul | Refund linked to the payment | A refund succeeds in Adyen |
| CHARGEBACK, CHARGEBACK_REVERSED | Adyen → Krokul | Task and payment status on the deal | A dispute opens or is reversed |
| merchantReference | Krokul → Adyen | Deal number, external key | Every link and payment |
Yes. Krokul integrates with Adyen through the Krokul app in Make and through its API and webhooks, for payment links, authorisations, refunds and chargebacks.
Each payment link carries the deal number as its Adyen reference, and Krokul stores the link ID as an external key. The AUTHORISATION webhook returns the paymentLinkId, so Krokul finds the plan line without guessing.
The AUTHORISATION webhook arrives with success set to false. Krokul adds a comment on the deal, and the plan line stays unpaid until the client pays the link again or the manager issues a new one.
Yes. A successful REFUND webhook books a refund against the original payment, and an invoice left short by the refund reopens on the deal.
Merchant accounts, payment methods, risk rules and payouts stay in Adyen. Adyen amounts travel in minor units, and Krokul converts them to main units on the deal.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
Request received. We reply to your email.
Adyen is a trademark of Adyen N.V. Krokul is not affiliated with Adyen.
