Yes. Krokul CRM integrates with Zendesk Support. Client companies and contacts match Zendesk organizations and users, and every Zendesk ticket appears in the client card and feed in Krokul with its status and priority. The link runs through the Krokul app in Zapier, Make, n8n and Albato, or through the Krokul API and webhooks.
Automation platformsZapierMaken8nAlbato
A client company added in Krokul becomes an Organization in Zendesk, and its contacts become Users of that organization. When an agent edits an email or phone in Zendesk, the Krokul contact follows. The first Ticket from a new client already shows the right organization.
Each Ticket from a matched user appears in the Krokul client card as a linked record with the number, subject, status, priority and a link to Zendesk. New tickets and status changes also go to the client feed. Before a renewal call, the account manager sees open problems without asking support.
When the ticket status becomes solved in Zendesk, the linked Krokul record turns resolved and the feed notes who solved it. Krokul reports on tickets per client company read those records, so churn reviews include the tickets each client opened.
A won deal adds a tag to the Organization in Zendesk, such as the name of the plan the client bought. Zendesk triggers and views can then route tickets from paying clients to the right group.
| Zendesk Support | Direction | Krokul | When |
|---|---|---|---|
| Organization | Krokul ↔ Zendesk | Client company | A company is created or changed in either system |
| User | Krokul ↔ Zendesk | Contact | A person is created or changed in either system |
| Ticket | Zendesk → Krokul | Linked ticket in the client card | A ticket is created by a matched user |
| Ticket status and priority | Zendesk → Krokul | Ticket status and a note in the feed | The ticket status changes |
| Organization tag | Krokul → Zendesk | Won deal | A deal reaches a won stage |
Yes. Krokul integrates with Zendesk Support through the Krokul app in Zapier, Make, n8n and Albato, and through its API and webhooks.
Yes. Tickets appear in the client card and the feed with number, subject, status, priority and a link. The full conversation stays in Zendesk.
Answer clients in one place. Teams on Zendesk keep replies and SLA there, and Krokul shows the same tickets beside deals. Teams without a help desk use Krokul tickets directly.
Organizations with client companies, and users with contacts. Tickets come from Zendesk into Krokul.
Agents answer clients in Zendesk, and the conversation, macros and SLA policies stay there. Krokul shows the ticket list next to deals and invoices, so sales and support look at the same client.
Tell us which service you use and what should move between it and Krokul. We reply with the way to do it and when it will be ready.
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Zendesk is a trademark of Zendesk, Inc. Krokul is not affiliated with Zendesk.