# Zoom Phone + Krokul CRM

Yes. Krokul CRM integrates with Zoom Phone. Each Zoom Phone call is written to the contact and the open deal with its direction, length and recording, a missed call or voicemail turns into a call-back task, and a click on a number in Krokul dials it from the Zoom app. The Krokul app in Zapier, Make or Albato runs these flows, and the Krokul API with webhooks covers custom ones.

**Status:** Via API and webhooks. **Automation platforms:** Zapier, Make, Albato.

## What your team gets

### The caller card opens while the phone rings

The Zoom desktop app can open a web address when an external call comes in, with the caller number in the %E variable. Pointed at the Krokul search by phone, it shows the contact, the client company and the open deal before the agent picks up.

### A finished call lands in the deal feed

When a call ends, Zoom Phone sends phone.callee_ended for inbound calls or phone.caller_ended for outbound ones, then a call element event with the final duration and result. Krokul finds the contact by number and writes one call record to its feed and to the open deal. Repeated deliveries create no twins.

### Missed calls and voicemails become tasks

The event phone.callee_missed means nobody answered. Krokul opens a call-back task for the manager of that contact, due the same day. When phone.voicemail_received follows, its link joins the same task.

### Recordings and AI summaries reach the deal

phone.recording_completed tells Krokul that a recording is ready and carries its download address. The call record on the deal gets a player for it. Where the account uses AI call summaries, the summary arrives as a note under the same call, so the manager reads the outcome without replaying it.

### Click to call and shared contacts

Phone numbers in Krokul open as tel links, and the Zoom app dials from the user line. New Krokul contacts become Zoom Phone external contacts, so agents see a name on the incoming screen.

## What moves between Zoom Phone and Krokul

| Zoom Phone | Krokul | Direction | When |
|---|---|---|---|
| Inbound call screen (URL with %E) | Contact card found by phone | Zoom Phone → Krokul | An external call starts ringing |
| phone.callee_ended, phone.caller_ended, call element | Call record on the contact and the open deal | Zoom Phone → Krokul | After each call |
| phone.callee_missed | Call-back task for the manager | Zoom Phone → Krokul | Nobody answered |
| phone.voicemail_received | Voicemail link on the call-back task | Zoom Phone → Krokul | A caller leaves a message |
| phone.recording_completed | Recording player on the call record | Zoom Phone → Krokul | The recording is ready |
| External contact | Contact with phones | Krokul → Zoom Phone | A contact is created or its phone changes |
| tel: or zoomphonecall:// link | Phone number on the contact card | Krokul → Zoom Phone | The manager clicks the number |

## How to connect today

### Krokul app in Zapier, Make or Albato

1. Connect the Krokul app with a Krokul API key and Zoom with a user who holds a Zoom Phone licence.
2. In Zapier, start from New Phone Call Ended Event or New Phone Call Voice Mail Received Event and use the Krokul search Find Contact, then Add Activity or Create Task.
3. In Make, Watch Phone Calls feeds the same Krokul steps. In Albato, start from Missed call or Call recording is completed.

### Custom flow through the Krokul API and webhooks

1. Create a Krokul API key with scopes for contacts, activities and tasks.
2. In your Zoom developer app, subscribe to phone.callee_ended, phone.callee_missed, phone.voicemail_received and phone.recording_completed, and answer the endpoint.url_validation challenge.
3. For each event, check x-zm-signature, find the person with contact/api-find by phone, write the call with activity/api-create and store the call ID through externalRef/api-upsert.
4. Subscribe a Krokul webhook to contact.created, verify x-crm-signature, and add the person to Zoom Phone with POST /phone/external_contacts.

**Triggers:** New Phone Ringing Event; New Phone Call Ended Event; New Phone Call Recording Completed Event; New Phone Call Voice Mail Received Event; New AI Call Summary Event; New Phone SMS Event; Watch Phone Calls; Missed call; Call recording is completed.

**Actions:** Send SMS Message; Get AI Summary; List Phone Calls; Search User's Call History.

### For integrators

Zoom signs each webhook with HMAC-SHA256 over v0, the x-zm-request-timestamp value and the raw body, and sends it in x-zm-signature. Endpoints are revalidated every 72 hours. Call data now comes from the Call History API and call element events. On the Krokul side, call IDs live as external keys, and Krokul webhooks are signed with a delivery log.

[API documentation](https://app.krokul.com/api/v1/docs)

## Questions and answers

### Does Krokul integrate with Zoom Phone?

Yes. Krokul integrates with Zoom Phone through the Krokul app in Zapier, Make and Albato, and through its API and webhooks. Calls, recordings, voicemails and missed calls land on the contact and the deal.

### Which Zoom Phone event logs the call?

phone.callee_ended for inbound calls and phone.caller_ended for outbound calls. Duration and result come with the call element event that follows, and the recording link arrives later with phone.recording_completed.

### Can managers call clients from Krokul through Zoom Phone?

Yes. Krokul shows numbers as tel links, and the Zoom desktop app places the call when it is the default calling app. The finished call returns to the deal.

### Is this page about Zoom meetings too?

No. This page covers Zoom Phone calls, SMS and voicemail. Zoom meetings created from Krokul tasks have their own page.

## Limits

Zoom Phone stays the phone system. Numbers, call queues, auto receptionists, recording policy and licences are managed in the Zoom admin portal. Recording and voicemail files stay in Zoom, and Krokul keeps a link to them.

## Related services

- [Zoom](https://krokul.com/en/integrations/zoom/index.md)
- [Aircall](https://krokul.com/en/integrations/aircall/index.md)
- [RingCentral](https://krokul.com/en/integrations/ringcentral/index.md)
- [Dialpad](https://krokul.com/en/integrations/dialpad/index.md)
- [Twilio](https://krokul.com/en/integrations/twilio/index.md)

[Phone and calls](https://krokul.com/en/integrations/category/telephony/index.md)

Zoom and Zoom Phone are trademarks of Zoom Communications, Inc. Krokul is not affiliated with Zoom.

Updated: 2026-10-15

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App: https://app.krokul.com/ · API: https://app.krokul.com/api/v1/docs