# Intercom + Krokul CRM

Yes. Krokul CRM integrates with Intercom. Contacts and client companies match Intercom users and companies, closed conversations land in the client feed as short summaries, and Intercom tickets appear in the client card in Krokul. The link runs through the Krokul app in Zapier, Make, n8n and Albato, or through the Krokul API and webhooks.

**Status:** Via API and webhooks. **Automation platforms:** Zapier, Make, n8n, Albato.

## What your team gets

### The Inbox shows the account behind each chat

A contact added in Krokul becomes a User in Intercom, and a client company becomes a Company with the user attached. When a person updates their email in the Messenger, the Krokul contact follows. An agent opening a conversation sees which client the person belongs to.

### Closed conversations in the client history

When an agent closes a Conversation, Krokul adds a short entry to the contact and client company feed with the author, the topic, the agent and a link to Intercom. The account manager learns what support solved before the next call.

### Intercom tickets beside the deals

A client files a Ticket in Intercom, for example a change request or a billing question. The ticket appears in the Krokul client card with its state, and a state change updates it. For change requests, the connector can also open a task for the account manager on the client deal.

### Paying clients get a tag after a won deal

A won deal adds a Tag to the deal contact in Intercom, such as the plan name. Intercom workflows then route that user straight to the account team.

## What moves between Intercom and Krokul

| Intercom | Krokul | Direction | When |
|---|---|---|---|
| User | Contact | Krokul ↔ Intercom | A person is created or changed in either system |
| Company | Client company | Krokul → Intercom | A client company is created or renamed |
| Conversation (closed) | Entry in the contact and company feed | Intercom → Krokul | An agent closes the conversation |
| Ticket | Linked ticket in the client card | Intercom → Krokul | A ticket is created or its state changes |
| Ticket (change request) | Task for the account manager | Intercom → Krokul | A ticket of the type you choose is created |
| Tag | Won deal | Krokul → Intercom | A deal reaches a won stage |

## How to connect today

### Krokul app in Zapier, Make, n8n or Albato

1. Connect the Krokul app with an API key.
2. Pair the Krokul trigger Contact Created or Deal Won with the Intercom action Create/Update User or Add Tag to Contact.
3. In the other direction, start from the Intercom trigger New Closed Conversation or New Ticket, find the contact with the Krokul search by email and run Create Comment or Create Ticket.

### Custom flow through the Krokul API and webhooks

1. Issue a Krokul API key whose scopes cover contacts, client companies and activities.
2. Register a webhook for contact.created and card.won, then check the x-crm-signature header of every delivery against your secret.
3. Send each new contact to Intercom as a User and keep the Intercom ID on the Krokul contact through externalRef/api-upsert.
4. When Intercom reports a closed conversation, look up the person with contact/api-find and write a comment to the feed with activity/api-create.

**Triggers:** New Conversation; New Closed Conversation; New Conversation Rating; New Ticket; Updated Ticket; New User.

**Actions:** Create/Update User; Create or Update Company; Add Tag to Contact; Add Note; Create Ticket; Find User.

### For integrators

Intercom webhook topics include `conversation.user.created`, `conversation.admin.closed`, `ticket.created`, `ticket.state.updated` and `contact.user.created`. A receiver can write to Krokul through the public REST API the moment a topic fires, and store the Intercom ID as an external key on the Krokul record. Krokul marks its own events with `x-crm-event`, so one receiver handles both directions and skips loops.

[API documentation](https://app.krokul.com/api/v1/docs)

## Questions and answers

### Does Krokul CRM integrate with Intercom?

Yes. Krokul integrates with Intercom through the Krokul app in Zapier, Make, n8n and Albato, and through its API and webhooks.

### Will Intercom conversations appear in Krokul?

Closed conversations appear as short entries in the contact and company feed with a link. The full transcript stays in Intercom.

### Can I answer Intercom chats from Krokul?

No. Agents reply in the Intercom Inbox. Krokul shows the history so sales knows what happened.

### How do Intercom tickets relate to Krokul tickets?

An Intercom ticket shows in the client card as a linked record with its state. Teams that handle requests in Intercom keep doing so, and Krokul tickets with SLA suit teams without a help desk.

## Limits

The Messenger, the Inbox and the bots stay in Intercom, and replies to clients are written there. Krokul brings the account context to Intercom and the support history to the deal.

## Related services

- [Zendesk](https://krokul.com/en/integrations/zendesk/index.md)
- [Freshdesk](https://krokul.com/en/integrations/freshdesk/index.md)
- [Slack](https://krokul.com/en/integrations/slack/index.md)
- [Gmail](https://krokul.com/en/integrations/gmail/index.md)
- [WhatsApp Business](https://krokul.com/en/integrations/whatsapp-business/index.md)

[Customer support](https://krokul.com/en/integrations/category/help-desk/index.md)

Intercom is a trademark of its owner. Krokul is not affiliated with Intercom.

Updated: 2026-10-12

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App: https://app.krokul.com/ · API: https://app.krokul.com/api/v1/docs