# Phone systems + Krokul CRM

Krokul CRM integrates with Aircall, RingCentral, Dialpad, Zoom Phone, Microsoft Teams Phone, UniTalk, Phonet, Binotel and Ringostat. Every call appears on the contact and the open deal with its direction, length and recording. Missed calls and voicemails become call-back tasks. A click on a phone number in Krokul dials it through your phone system. Other phone providers connect through the Krokul app in Zapier, Make, n8n, Albato and the API.

## Services

- [Aircall](https://krokul.com/en/integrations/aircall/index.md) — Via API and webhooks
- [Binotel](https://krokul.com/en/integrations/binotel/index.md) — Via API and webhooks
- [Dialpad](https://krokul.com/en/integrations/dialpad/index.md) — Via API and webhooks
- [Microsoft Teams Phone](https://krokul.com/en/integrations/microsoft-teams-phone/index.md) — Via API and webhooks
- [Phonet](https://krokul.com/en/integrations/phonet/index.md) — Via API and webhooks
- [RingCentral](https://krokul.com/en/integrations/ringcentral/index.md) — Via API and webhooks
- [Ringostat](https://krokul.com/en/integrations/ringostat/index.md) — Via API and webhooks
- [UniTalk](https://krokul.com/en/integrations/unitalk/index.md) — Native
- [Zoom Phone](https://krokul.com/en/integrations/zoom-phone/index.md) — Via API and webhooks

## What your team gets

### The call history sits next to the deal

When a call ends, the phone system reports the number, the agent and the talk time. Krokul finds the contact by phone and writes a call record on it and on the open deal, with a player for the recording. A colleague who picks up the client company tomorrow hears the last conversation before dialling.

### Missed calls and voicemails get an owner

A call that ends unanswered, or a voicemail, creates a task for the manager of that contact with the number and the time in the title. An unknown number goes to the person on duty, and Krokul fires `task.created`, so a team chat can post the call-back right away.

### The agent knows the caller before answering

While the phone rings, Aircall shows an Insights Card from Krokul with the contact, the client company and the open deal. Contacts created in Krokul fire `contact.created` and reach the address book of the phone system, so agents see who is calling.

## What to know

Numbers, routing, queues, the agent app and billing for minutes live in the phone system. Recordings remain in the storage of the provider, and Krokul plays them through your connection.

## Questions and answers

### Does Krokul store call recordings?

No. The audio stays with the phone provider. Krokul keeps the recording on the call record and plays it from there, including recordings that need a sign-in.

### Are calls of every user logged?

Yes, when an admin connects the account. Krokul matches each user or extension of the phone system to a Krokul user and logs their calls on the right deals.

### My phone provider is not on the list. Can it still work?

If the provider sends an event when a call ends, the Krokul app in an automation platform or a custom receiver of the API writes that call to Krokul as a call record.

## Other categories

- [Customer messaging](https://krokul.com/en/integrations/category/messaging/index.md)
- [Meetings and scheduling](https://krokul.com/en/integrations/category/meetings/index.md)
- [Customer support](https://krokul.com/en/integrations/category/help-desk/index.md)

Updated: 2026-10-12

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App: https://app.krokul.com/ · API: https://app.krokul.com/api/v1/docs