# Team chat + Krokul CRM

Krokul CRM integrates with Slack, Microsoft Teams and Google Chat. You bind a channel to each pipeline, and Krokul posts won deals, stage moves and payments there as formatted messages or Adaptive Cards. Their buttons approve or decline a deal in Krokul, and a message action turns any chat message into a Krokul task.

## Services

- [Google Chat](https://krokul.com/en/integrations/google-chat/index.md) — Via API and webhooks
- [Microsoft Teams](https://krokul.com/en/integrations/microsoft-teams/index.md) — Via API and webhooks
- [Slack](https://krokul.com/en/integrations/slack/index.md) — Via API and webhooks

## What your team gets

### Each pipeline posts to its own channel

A won deal in the projects pipeline posts the client, amount and manager to the projects channel with a button that opens the deal. Payments and invoices paid in full go to the finance channel, and a refund updates the same message. Replies under each post keep the discussion of that deal together.

### Approval without opening the CRM

A deal reaches a stage that needs the sales head. The message in the approvals channel shows price and discount with Approve and Decline. A click moves the deal, writes who decided to its timeline and refreshes the message, so nobody decides twice.

### From a chat message to a task

A colleague writes that a client wants a call back on Friday. The Create Krokul task action opens a short form with the message text, and the task keeps a link to the conversation. Searching a deal by client name inserts its summary into the chat.

## What to know

The chat carries the conversation around a deal; the deal record, documents and money stay in Krokul. A chat user acts in Krokul only after linking a Krokul account and only with that account rights, and a workspace or tenant administrator decides whether the app is allowed.

## Questions and answers

### Can I paste an incoming webhook URL of my chat into Krokul?

There is no need. Incoming webhooks expect a ready message, while the native app writes the message itself and picks the channel by pipeline.

### How do I keep a sales channel quiet enough to read?

Choose the events per channel and bind channels to pipelines, so lost deals can go to the sales head and payments to finance.

### Do we need an administrator to install the app?

Once. A Slack workspace admin or a Teams tenant admin allows the Krokul app, and then any team can add it.

## Other categories

- [Email and calendar](https://krokul.com/en/integrations/category/email-calendar/index.md)
- [Projects and tasks](https://krokul.com/en/integrations/category/project-management/index.md)
- [Customer support](https://krokul.com/en/integrations/category/help-desk/index.md)

Updated: 2026-10-12

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App: https://app.krokul.com/ · API: https://app.krokul.com/api/v1/docs