# Customer support + Krokul CRM

Krokul CRM integrates with Zendesk, Intercom and Freshdesk. Client companies and contacts match the organizations and users of the help desk in both directions, tickets and closed conversations appear in the client card and feed in Krokul with their status, and a ticket that needs sales becomes a task for the account manager. Other support tools connect through the Krokul app in Zapier, Make, n8n, Albato and the API.

## Services

- [Freshdesk](https://krokul.com/en/integrations/freshdesk/index.md) — Via API and webhooks
- [Intercom](https://krokul.com/en/integrations/intercom/index.md) — Via API and webhooks
- [Zendesk](https://krokul.com/en/integrations/zendesk/index.md) — Via API and webhooks

## What your team gets

### Support knows the client from the first request

Sales adds a client company, and Krokul fires `clientCompany.created` and `contact.created`. The connector creates the organization and its users in the help desk, so the first ticket already shows the right client. When an agent fixes a phone or email there, Krokul updates the contact.

### Open problems are visible before a sales call

Each Zendesk or Freshdesk ticket and each closed Intercom conversation lands in the Krokul client card with its number, subject, status and a link. Before a renewal call the account manager sees what support solved and what is still open, and reports per client company include the support load.

### Requests for sales reach the right person

An agent tags a ticket when the client asks about an upgrade or a new order. Krokul creates a task for the account manager, which fires `task.created`, and a note on the ticket tells the agent who took it. A won deal adds a tag to the organization, so help desk rules route paying clients to the right group.

## What to know

Agents, replies, ticket threads, bots and SLA policies stay in the help desk, and clients get their answers there. Krokul keeps the sales record and shows the ticket list beside it. Teams without a help desk answer clients in Krokul tickets with response deadlines.

## Questions and answers

### Can I answer help desk tickets from Krokul?

No. Agents reply in the help desk. Krokul shows each ticket with its status and a link, so sales knows what happened.

### Which records sync both ways?

Client companies with organizations, and contacts with users. Tickets and conversations come from the help desk into Krokul.

### Should I use Krokul tickets or my help desk?

Answer clients in one place. Teams on a help desk keep replies there and see tickets in Krokul, and teams without one use Krokul tickets with SLA.

## Other categories

- [Projects and tasks](https://krokul.com/en/integrations/category/project-management/index.md)
- [Customer messaging](https://krokul.com/en/integrations/category/messaging/index.md)
- [Team chat](https://krokul.com/en/integrations/category/team-chat/index.md)

Updated: 2026-10-12

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App: https://app.krokul.com/ · API: https://app.krokul.com/api/v1/docs